Refund policy

At Beside You, every order is carefully checked and packed before dispatch.

No Refunds or Returns

We do not offer refunds or returns once an order has been placed.

Please make sure you carefully review your product selection, size, color, and shipping details before completing your purchase.

Exchange for Damaged Products Only

We provide an exchange only when the product received is damaged or defective.

To be eligible for an exchange:

* You must contact us within 48 hours of delivery.
* You must provide your order number.
* A clear, continuous unboxing video showing the unopened package and the product being unpacked is required for damaged-product claims.
* Please also provide clear photographs/videos showing the damage.
* The product must not have been used, washed, altered, or damaged after delivery.
* The original packaging, tags, and accessories must be retained.
* Our team will review the claim before approving an exchange.

Exchanges Are Not Available For:

* Change of mind
* Incorrect size selected by the customer
* Incorrect color/product selected by the customer
* Minor variations that are part of the product’s normal appearance
* Normal wear and tear
* Damage caused after delivery
* Products that have been used, washed, altered, or tampered with

If the exchange request is approved, we will provide a replacement of the same product, subject to availability.

If the same product is unavailable, our team will contact you regarding the available replacement option.

Important: Claims submitted without the required unboxing video may not be eligible for an exchange.

For exchange requests, contact ventures.secondlife@gmail.com.